Altimeter released an expensive report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management. It a MUST READ for any business owner. More and more with social media and new location review services, customers have more impact and power than ever. They have incredible advice for what companies can do with future customer relationships. To download your own copy click the link below.

http://www.slideshare.net/jeremiah_owyang/social-crm-the-new-rules-of-relationship-management

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Seth Godin is an amazing brain. I talked about some of these points in my post video “Be great now.” Heres his latest post that surmises it well:

You matter

When you love the work you do and the people you do it with, you matter.
When you are so gracious and generous and aware that you think of other people before yourself, you matter.
When you leave the world a better place than you found it, you matter.
When you continue to raise the bar on what you do and how you do it, you matter.
When you teach and forgive and teach more before you rush to judge and demean, you matter.
When you touch the people in your life through your actions (and your words), you matter.
When kids grow up wanting to be you, you matter.
When you see the world as it is, but insist on making it more like it could be, you matter.
When you inspire a Nobel prize winner or a slum dweller, you matter.
When the room brightens when you walk in, you matter.
And when the legacy you leave behind lasts for hours, days or a lifetime, you matter.

http://sethgodin.typepad.com/seths_blog/2009/06/you-matter.html

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One of my favorite people to interact with on Twitter is @DrD4U or Dana Richardson. He writes a ton of great info and blogs on various subjects you should look into for expanding your mind. A wonderful online chatter. He was kind enough to tell people what he thought of me and I’m honored. Be sure to have a look at what he said on his blog at

http://drd4u.blogspot.com/2010/02/chris-voss-best-over-best-for-you.html

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