Best Practice Webinar: Integrate social media with your customer service operations @Usefulsocial

Develop the right infrastructure to support social customer service which is taken away from Marketing during this 40 minute webinar with Southwest Airlines and Amica.

In this webinar you will learn different approaches to integrate social media with your traditional contact center including;

• Contact Centre Structure: Learn practical ways to develop the right internal infrastructure to support social customer service.

• Collaboration: Break down the silos to enhance relationships between marketing, communications and customer service.

• Communication: Map out internal touch points to ensure transparent and timely communication between your agents including those on social.

Sign up for the Webinar Here

July 9th – 12 pm EDT

Lisa Anderson, Director Social Business Southwest Airlines

Lisa Melton, Assistant Vice President, Amica Mutual Insurance Co.

If you are unable to attend, but still interested in hearing the discussion, register your details and a recording will be sent out following the webinar. There will be plenty of time for discussion, too – share your thoughts, questions and views about our webinar with #csmcs


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