Exclusive whitepaper: The Future of Customer Service 2018

Hi Group Members,

Incite Group recently spent time with customer care leaders at Wells Fargo, Rogers, Alaska Airlines, Estee Lauder and the TSA on what they see as important emerging trends and priorities for 2018. We compiled the results into a new two-part whitepaper series – The Future of Customer Service.

View your whitepaper now:

The briefing provides insight on:

– Supercharged care operations with AI: Cut through the buzzwords and deliver customer care that’s faster, more efficient, and more cost-effective

– Truly Multichannel Customer Service: Meet your customer where they want to be to be served, across channels and devices, when they need you most

– The Holy Grail of ROI: Showing the inherent power of customer care in business operations, and its contribution to saving (and making) money is a number one priority for heads of customer care departments

– Hybrid models for human and bot agents: While chatbots are inevitably on their way, frustratingly for your customer, they have their limits. Hybrid modes where bots work harmoniously with care agents are going to be vital in the near future

View your whitepaper now:

I hope it’s of use, enjoy!

Best regards,

Josh Gordon – Senior Project Director
Incite Group
(Global) T: +44 (0) 207 422 4348
E: [email protected]

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Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK