Free Whitepaper Key Benchmarks: The State of Customer Service 2017 @Incite_Social

We’ve just read a major new research-led whitepaper on social media support, based on a survey of over 100 customer service leaders working in house for big brands.

The brand-new whitepaper will give you in-depth insight on the key issues and opportunities your peers see in 2017, and new statistics to benchmark your own performance/budgets against.

You can download the whitepaper for free here:

The 16 page briefing covers:
1. The biggest issues for customer service professionals in 2017 and beyond: Why efficiency is an essential focus right now – and personalized experiences fall shortly behind
2. Top priorities for 2017: How customer service executives are spending their budget in 2017, and where they plan on spending more
3. Hot topics for the future: Why AI and chatbots aren’t important in 2017 but are firmly on 2018’s radar.
4. What social media should mean for your company: Why 42% of professional don’t think their leadership understands the true power of social.

Access your exclusive whitepaper copy today:
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