Social Media for Customer Service with FedEx and McDonald’s

300 250 new

Only 3% of businesses have successfully managed customers across multi-channel (Genesylabs).

Want to leverage social media for customer service success? Want to be one of the 3% of businesses doing it right?

If you answered yes then Useful Social Media has put together two FREE best practice presentations from FedEx and McDonald’s.

You can take a look at what FedEx and McDonald’s had to share when it comes to social customer service at http://bit.ly/17ueBJg

1) FedEx will share how to integrate social media into your existing customer service function. It includes organisational challenges, internal ownership and much more.

2) McDonald’s will share how to use customer social data to inform future brand strategy so you can keep ahead of the curve.

It’s totally free and you can download your best practice here http://bit.ly/17ueBJg

On a side note, you may want to check out The Social Media for Customer Service Summit NYC 2013. The impressive line-up includes Vice Presidents from some of the biggest brands including MasterCard, DirecTV, Walgreens and FedEx. Take a look at who will be contributing to the discussion http://bit.ly/100NkXl

Enjoy!

Paid Ad