The Future of Customer Service: Exclusive whitepaper from Estee Lauder, Wells Fargo, Alaska Airlines and more

Hi Everyone,

We recently spent time interviewing customer service leaders at Wells Fargo, Rogers, Alaska Airlines, Estee Lauder and the TSA on what they see as important emerging trends and priorities for 2018. We compiled the results into a new two-part whitepaper series – The Future of Customer Service. The first installment ‘The Future of Customer Service: Technology Innovation’ is free to download now!

View your copy now:

The briefing provides insight on:

– Supercharged care operations with AI: Cut through the buzzwords and deliver customer care that’s faster, more efficient, and more cost-effective

– Truly Multichannel Customer Service: Meet your customer where they want to be to be served, across channels and devices, when they need you most

– The Holy Grail of ROI: Showing the inherent power of customer care in business operations, and its contribution to saving (and making) money is a number one priority for heads of customer care departments

– Hybrid models for human and bot agents: While chatbots are inevitably on their way, frustratingly for your customer they have their limits. Hybrid modes where bots work harmoniously with care agents are going to be vital in the near future.

You can get a hold of your copy here:

I hope it’s of use, enjoy!

Yours sincerely,


Josh Gordon | Senior Project Director
Incite Group
(Global) T: +44 (0) 207 422 4348
E: [email protected]

The Incite Group is a part of FC Business Intelligence Ltd, a registered company in England and Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK