Price Chopper Rogue Employee Attacks Customer’s Job Over Negative Tweet
19 Comments
Leave a Reply
You must be logged in to post a comment.
"Top 1.5% most popular shows out of 3,135,481 podcasts globally!"-Listen Notes
Chris Voss Profiled In Media:
Contact Chris!
-
If I write a review about a company’s product and how dissatisfied I was solely to make other buyers aware of the risks of the product is that considered slander? who proves or what proves intent?
Ask an Attorney. Keep in mind you can be sued for anything. Rarely, unless
there is an agreement, you get out of paying attorneys feeds defending
yourself. I’ve seen people sue in business just to cost you a ton of
attorney fees you’ll end up having to pay and give up. I’d always ask
myself if its worth it and err on the side of caution.
Chris
Ask an Attorney. Keep in mind you can be sued for anything. Rarely, unless there is an agreement, you CANT get out of paying attorneys feeds defending yourself. I’ve seen people sue in business just to cost you a ton of attorney fees you’ll end up having to pay and give up. I’d always ask myself if its worth it and err on the side of caution.
Chris
The world has become too politically correct. People in many cases have lost their sense of humor.
Corporate Espionage is larger than anyone really knows.
Wow, very interesting situation! Proof that everyone should think carefully about the implications of using social media to vent. Professional connections can be exposed and are at stake at any time–good to remember!
Are you serious! I find a number your blogs useful Chris but what are you talking about here? One of social media’s purposes is to ENGAGE people and facilitate their thoughts and views on products, people or companies. You are saying NOT to say anything negative and if you don’t have anything nice to say then DON’T! I think you completely missed the mark on this one.
Brad, one can do this but there are legal issues that can arise with things
you say on a permanent record. People make the mistake that its a free
forum and its not. Your welcome to voice you opinion but if its Slander,
social media isnt exempt. People can sue over anything and cost you
Attorney fees. See my prior posts on people being sued and killed over
Tweets. I have seen employers that have a “black list” and pursue employees
future employers to damage them. If you’ve seen some of the things I’ve
seen, you would be very careful. If you doubt me goto your local courthouse
and see the all the awards in judgement for slander and defamation.
Chris
Chris – As one of the people who initially tried sending this issue Viral, I am so happy to hear your thoughts and opinions on it. People put entirely too much content out there that can be misinterpreted and eventually lead to get them into some serious hot water. Moderating yourself is extremely important while you’re engaging others. It’s tough to hold back. One of the things that I love about this issue where the issue actually falls. Is it a human resources question, is it a pr question, is it a customer service? The answer is all of the above and how companies are handling said matters. So very interesting. Thanks for this insightful video! Hope many take note.
Let’s keep in mind the ‘Shotgun Microphones’ there’s almost No ‘Safe Haven’. For now, so long as it stays in one’s head, no one else will know What your thoughts on a subject are….or Will they?
To edit out rants against specific companies or individuals is wise advice. Or if you can’t hold back then blur the identity of your victim or insert some element of doubt with the odd “allegedly”. Where the name of the game is popularity, retweets, Facebook ‘likes’ etc then there is a temptation to go into controversial areas and write negative because bad news travels fast. But you can often make the same points but with humor which reduces the chances of legal action.
I’m sitting here in amazement that anybody uses their company’s twitter handle to broadcast anything not company sanctioned. That said, I think it is possible to convey negative feedback to a company but it MUST be done in a positive way, a consumer who begins engaging with a brand assuming the company has good intent & wants to keep customers happy will get a lot further than one who goes off on the hapless CS rep who got stuck manning the company twitter account.
True about all things here. I think all rants should go back to the company in the form of an actual letter that you have to actually mail
This is a video that needs to go viral. Forewarned is forearmed and people who are angry should not be sending any kind of social media post for all of the insightful reasons you just explained.
This is a video that needs to go viral. Forewarned is forearmed and people who are angry should not be sending any kind of social media post for all of the insightful reasons you just explained. Thanks for the reminders
Great video, & advice! Common sense, but I was lucky to have a Mom that taught me some of these golden nuggets that you share, Chris! “If you don’t have something nice to say, don’t say anything at all.” I can’t believe that people don’t realize what is stated on a blog, Twitter or the internet can have a lasting & forever effect. It can truly return to haunt you later, & bite you in the a**! Anything negative you’ve said can & will usually come back to get you, & that includes companies where you have worked. Who would want to hire you if you make ugly public comments? Again, great job, and insightful wisdom, Chris!
Same thing happened last year with the “iPhone4 vs HTC Evo” video creator.