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Social CRM, The New Rules of Customer Relationship Management

Altimeter released an expensive report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management. It a MUST READ for any business owner. More and more with social media and new location review services, customers have more impact and power than ever. They have incredible advice for what companies can do with future customer relationships. To download your own copy click the link below.

http://www.slideshare.net/jeremiah_owyang/social-crm-the-new-rules-of-relationship-management