Altimeter released an expensive report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management. It a MUST READ for any business owner. More and more with social media and new location review services, customers have more impact and power than ever. They have incredible advice for what companies can do with future customer relationships. To download your own copy click the link below.
http://www.slideshare.net/jeremiah_owyang/social-crm-the-new-rules-of-relationship-management
Thanks for posting to this article Chris. My company has just recently gotten a CRM system and we are busy trying to figure out how to manage it. Especially now with the social media landscape growing so rapidly, most CRM systems haven't even figured out how to integrate these channels. I'm going to retweet this page, I think it's really valuable for a number of companies out there.
In the midst of this we're trying to figure out how CRM fits into our methodology for measuring an organization's customer centricity.
Thanks Jeff, let me know if my consulting firm can help you achieve your
Social Media goals.
Chris
I'll be sure to keep you in mind, I've been checking out your content all morning. Currently I am accountable for getting our social media strategy going, but it's something that is taking time in our corporate culture. I think that we are making strides company-wide but as a brand we're still getting our feet wet.
Personally, I'm much more open and forward thinking but I don't really have a brand of my own to think about, simply my own reputation.
Check out my company's Twitter page and see what you think, you obviously have a keen eye from your experience. @thinkgrowth
I also posted a question on my own discussion forum that I'd love your thoughts on. The question: Should social media be a company wide initiative or something that one individual person should be accountable for? http://ow.ly/16Mjex
Thanks, I added you on Twitter and looked at your site, very pro. I'll
check out the link. Theres about 4 new posts going up in the next 10
minutes so check back, thanks!
Chris
I have subscribed to CRM magazine for a couple of years now and I really believe in its power. I myself am trying to find a job with a company as a CRM manager or variation. This article is very clear and informative. It will help me explain to nonbelievers just what CRM is and why they need it!
(To see my resume, follow this link http://bit.ly/bmooNw)
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Interesting, thanks Chris
Agreed, Interesting, thanks Chris
Agreed, Interesting, thanks Chris
a very great look at social media “Beau in Social Media” http://blog.beausteed.com
Excellent post. Thanks
This is very decent one and gives detailed information, thank you for telling your thoughts and time in to the stuff you share info about CRM Management. Contact Relationship Managament
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