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Great topic Chris. As a business owner it's important to measure the performance of their employees, particularly in a service based industry. I always recommend regularly scheduled meetings and/or one on one coaching to address weaknesses and provide guidance. It's amazing, but some people have no idea what customer service is and/or talking on a cell phone with a friend is the wrong thing to do. You're always going to run across people that simply don't care and thus need to let them go. A large part of the breakdown comes from management. Thanks again. TW
Thanks Todd, one of these days I'll have to share my “tip of the iceburg”
signs.
Chris
Thanks Todd, one of these days I'll have to share my “tip of the iceburg”
signs.
Chris