Judge Your Business on Customer Service Response Time & Identify Bad Employees

By

Chris Voss

6 Comments

1. Todd Weiss CFA

   Posted May 28, 2010 at 1:57 PM

   Great topic Chris. As a business owner it's important to measure the performance of their employees, particularly in a service based industry. I always recommend regularly scheduled meetings and/or one on one coaching to address weaknesses and provide guidance. It's amazing, but some people have no idea what customer service is and/or talking on a cell phone with a friend is the wrong thing to do. You're always going to run across people that simply don't care and thus need to let them go. A large part of the breakdown comes from management. Thanks again. TW

2. Chris Voss

   Posted June 4, 2010 at 12:28 PM

   Thanks Todd, one of these days I'll have to share my “tip of the iceburg”
   signs.

   Chris

3. Chris Voss

   Posted June 4, 2010 at 7:28 PM

   Thanks Todd, one of these days I'll have to share my “tip of the iceburg”
   signs.

   Chris

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