Develop the right infrastructure to support social customer service which is taken away from Marketing during this 40 minute webinar with Southwest Airlines and Amica.
In this webinar you will learn different approaches to integrate social media with your traditional contact center including;
• Contact Centre Structure: Learn practical ways to develop the right internal infrastructure to support social customer service.
• Collaboration: Break down the silos to enhance relationships between marketing, communications and customer service.
• Communication: Map out internal touch points to ensure transparent and timely communication between your agents including those on social.
Sign up for the Webinar Here http://goo.gl/9RDUml
When:
July 9th – 12 pm EDT
Presenters:
Lisa Anderson, Director Social Business Southwest Airlines
Lisa Melton, Assistant Vice President, Amica Mutual Insurance Co.
If you are unable to attend, but still interested in hearing the discussion, register your details and a recording will be sent out following the webinar. There will be plenty of time for discussion, too – share your thoughts, questions and views about our webinar with #csmcs
REGISTER HERE FOR THE WEBINAR http://goo.gl/9RDUml
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