85% avoid companies where they have experienced poor customer service (Circle Research).
Useful Social Media have just released a free briefing looking at the impact of social media on customer service. The briefing also goes into details on industry statistics, graphs and much more
to give you a comprehensive overview of what’s next.
To get your copy just visit http://bit.ly/12J2cto
The report will go into detail on the following:
– The impact of customer service
– Are you listening?
– Social CRM
– Making connections
– Future social care
– Practical tips
On a side note, you may want to check out The Social Media for Customer Service Summit NYC 2013. The impressive line-up includes Vice Presidents and Directors from some of the biggest brands including MasterCard, DirecTV, Walgreens and FedEx. Take a look at who will be contributing to the discussion http://bit.ly/100NkXl
Enjoy!
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interesting page x cheers chris